Refund Policy

We are not required to refund any purchases in the case the customer has changed their mind. Faulty products at purchase will be taken care of and handled to the rules and regulated as stated by the Consumer Guarantees Act Nz.. Please try to inform us of any faulty item within a week. 

Damaged Products & Warranty

Damaged products or warranties do not apply and cover for products that are mishandled or misused or damaged contributed by customer in any way including but not limited to product neglect, modification or tampering of product or failure to maintain the products and wear or tear that naturally occurs leads to warranty not applying or return of products. For warranty to be claimed the customer must return the product to the store whether by shipping or drop off to store, and bear any shipping costs incurred in claiming warranty including costs of returning product to our store and the product returned to them.  

Deliveries and Product Collections

  • Deliveries must be to New Zealand addresses. Delivery lead times and delivery costs for goods may vary, You will receive an email that confirms your order has been dispatched.
  • To ensure successful delivery, you must provide a delivery address where someone will be present during business hours.
  • We will not be liable for late delivery where attempted delivery has occurred on or before the relevant delivery timeframe, or where an inappropriate form of delivery is selected for the goods purchased.
  • Click & Collect is also available at our store and you can show your receipt sent via email to collect your items. 

Rural Areas Delivery Rules

  • If you live at a rural address, you must indicate that at checkout for your item to be delivered.
  • Please note that if you don’t select rural delivery but your order is being delivered to a rural address, this may result in a request for you to pay a rural delivery fee before your order is delivered. 
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